Terms and Conditions
After the diagnosis has been made and the technical support services have been completed, all service fees are due. When the customer chooses to use Hawksquad Consultancy to repair any equipment, in addition to the service plan fees, any applicable local taxes, such as sales tax, may also be assessed.The gadget being serviced won’t be moved (or transported) from the customer’s location for the duration of any service plan.
In the event that a service plan is terminated, Hawksquad Consultancy will not be held liable or have any obligations under this agreement, and the customer will not be entitled to any reimbursement or compensation.
By accepting the service or signing the contract, the client must supply the following:
By accepting the service or signing the contract, the client must supply the following:
Complete and unrestricted use to the computer or other equipment in order to perform services on it.
a functional broadband internet link.
Any service plan or maintenance contract will only cover preventive and diagnostic calls intended for the repair and maintenance of the machine and other USB peripherals attached to the computer.
It will not cover the replacement of hardware components or parts.
Terms of Payment
After the completion of the service and before the experts begin working on the machine, all payments will be made.
Once agreed upon, there are no refunds for any payments, and charges cannot be undone after 30 days.
Any refund under any conditions or situation, whether due to dial-up, satellite phone, or bad internet connectivity that prevents Hawksquad Consultancy from providing the requested service, is not guaranteed by Hawksquad Consultancy .
The costs of any goods or services mentioned in a quote, estimate, or order acceptance are those that were in effect at the time the customer made the inquiry.
Hawksquad Consultancy reserves the right to alter any prices or rates, as well as any taxes or duties that may be applicable to the Products or Services, at any time. We will notify customers of any changes by posting the updated prices on our website or in another way. Customers can reach us by phone during business hours or by email at any time to inquire about our prices or to seek any changes to them.
Before any Products or Services are provided, the customer can verify that any quotes or estimates given by our phone operators or technicians are merely estimates and that the ultimate price that you must pay may differ from such quotes or estimates.
Customers have full responsibility for any risk of loss or damage to the unit being fixed, both before and after servicing.
After the machine has been maintained and repaired after the contract expires, Hawksquad Consultancy is not liable for any problems that may arise.
Warranty & Guarantee of Services
We will assign the benefit of any guarantee or warranty covering any flaws in services rendered by us under an arrangement with the provider or supplier of the relevant goods, to the extent that doing so is permitted.
If we offer any services, they will be rendered by appropriately qualified and trained individuals, and they will be done so with reasonable care and skill.
We might provide you advice on how to install and maintain software as part of any services. By using this program, you warrant that you are not in violation of any applicable licenses and that you are in compliance with all applicable laws. You further understand that it is your responsibility to secure any appropriate third-party licenses for software and other intellectual property or products.
The skilled service experts at Hawksquad Consultancy are committed to providing assistance, and we promise to assign a suitably qualified “Certified Technician” to handle any customer difficulties that we agree to troubleshoot. But, we cannot promise that we will be able to resolve every issue because, in some cases, the client must take necessary steps or follow our recommendations before we can resolve a problem. The customer is still responsible for paying the entire cost of any goods or services that we offer, even in situations when they refuse to comply with our instructions or encounter other unanticipated problems.
There can be no assurance that the problem won’t recur or that a different problem won’t arise with the same symptoms as the one that has already been fixed when Hawksquad Consultancy specialists offer customer help.
Under no circumstances will our liability to the client include any personal or business losses the customer may suffer, such as lost data, lost profits, business interruption, or information loss.
If we do not affirm in writing any advice or recommendations we or our employees provide to the customer regarding the use, use, or preference of the products and services, the customer follows or acts upon them totally at their own risk.
Get in contact with our elite technical support staff for routers and networks.
In the event that an unforeseen circumstance prevents us from fulfilling our end of the service engagement or Consultancy plan, neither Hawksquad Consultancy nor the customer will be liable to one another.
General
US commercial laws in the Commonwealth of Pennsylvania will govern the formation, existence, construction, performance, validity, and all other aspects of these terms and conditions as well as any term included in them.
Any disputes that may arise from or in relation to these Terms and Conditions may be resolved by the US courts located in the Commonwealth of Pennsylvania, without regard to jurisdictional restrictions.
We may still exercise our rights under this contract in the future even if Hawksquad Consultancy chooses not to enforce any of them.
Out of Scope Services
Any other problem that our expert diagnoses, including hardware failure/dead devices, power outages, ISP (Internet Service Provider) problems, how-to problems and tutorials.